Refund Policy

1. Overview

This Refund Policy applies to all premium subscriptions purchased for the Saavan Discord Music Bot. By purchasing a premium plan, you agree to the terms outlined in this policy.

2. Eligibility for Refund

Refund requests are considered only if submitted within 7 days of the original purchase date. To be eligible, you must not have extensively used the premium features during this period.

Refunds will not be issued if the premium features were working as described at the time of purchase, if more than 7 days have passed since the purchase, if you have violated our Terms & Conditions during the subscription period, or if a ban or restriction was applied due to misuse or abuse.

3. Non-Refundable Cases

The following cases are not eligible for refund: change of mind after the 7-day window, temporary service downtime or scheduled maintenance, issues caused by Discord outages or third-party API failures, removal of the bot from your server by a server administrator, and partial usage of the subscription period.

4. How to Request a Refund

To request a refund, please join our Discord Support Server and open a ticket in the support channel, or email us at heypiyush143@gmail.com. Please include your Discord User ID, the server (guild) ID where premium was activated, date of purchase, and reason for requesting a refund.

5. Processing Time

Approved refund requests are typically processed within 5–7 business days. The refund will be issued through the original payment method used for the purchase.

6. Premium Deactivation

Once a refund is approved and processed, the premium features associated with your subscription will be immediately deactivated for the respective server (guild). You will revert to the free tier of the bot.

7. Disputes

If you believe your refund request was unfairly denied, you may escalate the issue by contacting us via email. We will review your case and provide a final decision within 7 business days.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be reflected by updating the "Effective Date" above. Continued use of premium services after changes take effect constitutes acceptance of the revised policy.

9. Contact Us

For any refund-related queries, reach out by email at heypiyush143@gmail.com or through our Discord Support Server.